The rollout of the National Disability Insurance Scheme (NDIS) is an exciting time of change but it can also be overwhelming.

The National Disability Insurance Agency (NDIA) monitors frequently asked questions that are coming through on social media, posting responses up on their website. We are reposting this information to help keep you up to date.

For more information, please visit the NDIS Website.

Does the NDIS cover mental health conditions as well? I’ve seen posts about people being covered for depression.

Yes. The NDIS does cover mental health but we use the term psychosocial disability (PDF) to describe any functional impairment, arising from mental health issues.

While not everyone with a mental health condition will experience psychosocial disability, those who do can experience severe effects and social disadvantage. People with a significant disability – one likely to be permanent – may qualify for NDIS support. If they don’t qualify, the NDIS will link them to appropriate supports in their local community. For more information about mental health and mainstream services, check out the factsheet on our website.

What is a Local Area Coordinator?

Local Area Coordinators (LACs) are organisations who have partnered with the NDIA to deliver the NDIS. LACs have three key roles:

  • They will link you to the NDIS. For a majority of participants, LACs will work with you to develop your plan, help you implement and monitor how your plan is going, and review your progress regularly.
  • Link you to information and support in the community and mainstream services such as health and education, and
  • Work with their local community to make sure it is more welcoming and inclusive for people with disability.

If you are in an area that was a Trial Site, a majority of participants will transition to work directly with LACs to review their plan. LACs will provide a single point of contact for NDIS participants and help you to develop, implement and get the most out of your plan.

It is important to remember that LACs do not provide case management and they cannot approve an NDIS plan. Find out more about LACs in your area on the NDIS website. Don’t worry if you can’t find a LAC near you yet. As the NDIS continues to roll out, more LACs will become available in communities across Australia.

Do you need to have an intellectual disability to qualify for NDIS, or can it be solely physical or mental health, or all of the above?

It doesn’t matter whether you have an intellectual, physical or mental health (psychosocial) condition, the NDIS provides all Australians who meet the access requirements with the reasonable and necessary supports they need to enjoy an ordinary life.

The NDIS is based on a person’s functional capacity, so if they are unable to participate in their community on a day-to-day basis, they may be eligible for funding. To find out about NDIS eligibility, visit the access requirements page on the NDIS website.

What do we do with equipment funded by NDIS when we no longer need it?

If you have purchased equipment outright, there are services available in the community that will take used equipment and refurbish, reissue or recycle as appropriate. If the equipment is under a lease agreement, then it is up to you to arrange a return with the provider. These types of services vary between each state and territory so if you are unsure how to go about it, have a chat with a NDIS Local Area Coordinator (LAC) who will be able to connect you with services near you.

Do I need a separate bank account to manage my NDIS package?

If you choose to self-manage all or part of your NDIS Budget, it is strongly advised that you have a separate bank account just for your NDIS funds (your NDIS bank account).

As an NDIS participant, the bank account must be opened in your name. If the participant is a child, the bank account should be in the child’s name and the child’s representative must be listed as a signatory to the child’s account. If the bank account is not able to be opened in the participant’s name, the account must be in the name of the nominee or child’s representative who is approved to self-manage the NDIS funding.