The rollout of the National Disability Insurance Scheme (NDIS) is an exciting time of change but it can also be overwhelming.

The National Disability Insurance Agency (NDIA) monitors frequently asked questions that are coming through on social media, posting responses up on their website. We are reposting this information to help keep you up to date.

For more information, please visit the NDIS website.

Q. Can I be a nominee for my sibling who is an NDIS participant? Do my parents also have to be nominees?

A. This depends on a number of factors including your sibling’s age and wishes.

Participants over the age of 18 generally decide what supports they need and how they use them. In some circumstances the NDIS Act says that another person can be appointed as the participant’s ‘nominee’ either by request of the participant, or if the NDIA identifies the need (See Section 7 of the Nominee Rules).

The process of deciding about nominees is about what is in the best interest of the participant, and this is unique for each person.

The NDIA is responsible for deciding who should be appointed as a nominee, and more than one person can be appointed a plan nominee (Section 5.6.2. of the Nominee Rules). Most participants will probably have informal supports in place helping them make decisions, or making those decisions on their behalf.

The NDIA takes these existing networks into account when deciding who should be appointed as a participant’s nominee. The NDIA will also recognise that there might be options available to help the participant build the ability to make their own decisions.

There are several things the NDIA has to consider when deciding who should be appointed as a participant’s nominee. Some of them are:

  • The participant’s wishes
  • The existing relationship between the participant and the proposed nominee
  • Any existing guardianship or other relevant agreements
  • The proposed nominee’s ability to undertake the role of nominee, including working with the participant’s formal and informal supports for the participant’s best interests.

You can read more about the decision-making process around plan nominees in Section 5 of the Nominee Rules.

You can read the section of the NDIS Act about Nominees here (external).

Q. Can I request an in-person planning meeting?

A. Yes, you can request an in-person planning meeting if a phone call is not suitable.

The NDIA is committed to Dignified Access for NDIS participants. That means being able to access NDIS services and offices in a manner accessible to people with a range of disabilities.

Some people prefer a phone call, as it means they don’t have to come into an office or take time out of their routine.

If that isn’t the case for you, you can request an in-person planning meeting by telling your planner when they call that you would like to request an in-person planning meeting.

Q. How do I find out about NDIS events in my area?

A. NDIS events are listed on the events page of our website, where you can select your state or territory and see what events are happening near you. Generally, there will be a link to register your interest in attending.

Also stay tuned to our social media channels – Facebook (external), Twitter and Instagram – because we’ll often post about upcoming events on those channels.

You can also keep up to date with NDIS news and events by subscribing to the NDIS eNewsletter.

Q. Where can I find easy to read information about the NDIS?

A. The NDIS website has a lot of information written in Easy English. Easy English combines text and images to convey information simply and so it is easy to understand.

Easy English:

  • Defines big or hard words the first time they are used
  • Has pictures to help explain the information
  • Does not use a lot of text.

If you’re looking at a particular page of the website, check whether there is a link on the right hand side to download a version of the information in Easy English.

On this Fact Sheets and Publications page of the website, there are a lot of documents about the NDIS that you can download by clicking on the links. If you scroll down the page, you’ll see a section for Easy English documents.

If you receive your plan and find it difficult to understand, you can:

  • ask for help at your local Partner in the Community or NDIS office
  • Call 1800 800 110 for more help

Q. I’ve requested a review of my plan but haven’t heard anything. What do I do?

A. If it’s been a while since you submitted your Change of circumstance form or Internal Review of a Decision request, you can

  • Call them on 1800 800 110 to ask for an update on the status of your review.
  • Submit an enquiry through this Contact Form
  • Submit feedback on our website.