Coronavirus information and FAQs

Latest customer updates and answers to your most frequently asked questions about our response to Coronavirus.

 

Scope’s response

The health and wellbeing of Scope customers is the highest priority for Scope.

We are following the Australian Government and Department of Health’s advice closely and have taken the following actions:

  • Reminded all Scope employees about Infection Prevention and Control Procedures
  • Reminding everyone about good hygiene practice.
  • Ensured that all sites are equipped with appropriate supplies such as hand sanitiser, disinfectant wipes etc
  • Reminded staff to be vigilant in looking out for signs of the illness and reporting this swiftly
  • We have implemented social distancing and minimised face to face contact and non -essential services.
  • We have established an Incident Management Team (IMT) to act as a response team and who are monitoring the situation daily to ensure we can respond quickly

Scope has plans in place to maintain supplies of so we can continue to deliver essential services. This includes medical supplies as well as necessary household items.

Coronavirus (COVID - 19) Symptoms

You should seek medical attention. If you or a family member have been exposed to coronavirus (COVID-19) or have any flu-like symptoms like fever, cough, shortness of breath, sore throat, please self-isolate and seek immediate medical attention.

You can contact the Victorian Government’s ‘Coronavirus Hotline’ on 1800 675 398.

Please also please inform Scope by calling our Scope COVID-19 Support Line 1300 4 72673 or email: covid19@scopeaust.org.au, so we can take necessary action.

Access to medicines and healthcare

The World Health Organization advises that wearing a mask is only helpful if the person with the illness wears the mask themselves. At this stage we do not require healthy customers, employees or visitors to wear masks.

If you are admitted to hospital, we will work with the hospital to ensure you receive the care and support needed.

As we always have, Scope will support you to ensure you receive the medical attention needed.

SIL customers
If you are a SIL customer, Scope will work with your regular pharmacist and doctors to get access to the medicines you require.

Other customers
For all other customers, we recommend contacting your regular doctor or pharmacist to make sure you have enough supply of the medication you need in case you need to self-isolate.

Please contact the hospital or health provider about any scheduled treatments and procedures. They will be able to provide you with advice.

If you live in a SIL house, please speak to your House Supervisor or Coordinator who will help you get in touch with your health provider.

Transport and Community activities

It is advisable not to catch public transport if you have an alternative – especially during peak periods.

If you do need to catch public transport, it is recommended that you wash your hands as soon as you arrive at your destination and avoid touching your face or mouth until you are able to do so.

You could also catch a taxi which minimises the risk due to less exposure to others.

The Australian Government has issued guidelines on social distancing which include restrictions on large gatherings such as sports games. This is to avoid the spread of Coronavirus (COVID-19) by preventing close person-to-person contact.

Scope has also stopped community inclusion programs and events such as Balloon Football training and matches, until further notice.

We do recommend you avoid gatherings that may increase your exposure.

Continuing services

Therapy

Scope is continuing to monitor the coronavirus (COVID-19) health alert with the safety of our customers and employees our top priority. To this end, we are making some temporary changes to the way services are delivered to make sure we can still support you with essential services while keeping everyone safe.

From Wednesday 18th March, face to face therapy will only be available from Scope’s therapy centres. We have implemented social distancing for those accessing services in these Therapy Centres.

We are offering phone meetings and online therapy sessions with your therapist. If you’re interested, please contact your therapist or scheduler who will help you access this option.

Community-based face to face therapy in your home or other places will be postponed until further notice.

We will continue to deliver therapy that directly relates to the safety of our customers – this includes swallowing/dysphagia assessments, pressure care issues, manual handling and some behaviour support.

If you think you or the person you support requires therapy directly relating to their safety please ring and discuss with our therapy team.

DLO and STAA (respite)

Currently, our DLO and respite services will remain open, but we have restricted activities including those that occur out in the community.

We will advise customers if this changes. Please check the Scope website and social media for regular updates.

In home services

We continue to support customers in homes with essential services and work closely with your support network to make sure you are supported. However, we are restricting activities in the community until further notice.

Scope is monitoring the outbreak and reviewing decisions daily. We have increased infection control procedures and are reviewing all advice as given by the Department of Health.

Scope has put in place a system to ensure we can continue to provide essential support to our customers. This includes making sure we can reassign staff from other services or offices as needed.

Your support workers will work you and your fellow housemates to find alternative activities that you can do, while still keeping safe.

We will ensure the child receives medical attention and contact the family or emergency contact.

Therapy

We are only providing essential therapy services. Community-based face to face therapy in your home or other places has been postponed until further notice. From Wednesday 18th March, face to face therapy will only be available from Scope’s therapy centres. We have implemented social distancing for those accessing services in these Therapy Centres.

In some cases, we are offering phone meetings and online therapy sessions with your therapist. If you’re interested, please contact your therapist or scheduler who will help you access this option.

In home services

We continue to support customers in homes with essential services and work closely with your support network to make sure you are supported. However, we are restricting suspending activities in the community until further notice.

Government & NDIS

As part of its response to the Coronavirus (COVID-19) pandemic, the Australian Government will provide a one-off payment of $750 to approximately 6.5 million income support recipients across Australia.

 

Australian residents who hold a Carer Payment or Disability Support Pension card (among others) will receive their One-Off Economic Support Payment between 31 March and 17 April 2020.

The payment will be paid automatically to eligible recipients.

Please visit the Services Australia website or call 132 717 for more information.

The NDIS are reducing face-to-face meetings with participants and are offering telephone meetings as a safer way to continue supporting participants.

For further information visit the NDIA website.