Coronavirus information

Latest customer updates and answers to your most frequently asked questions about our response to the coronavirus.

Scope's response

The health and wellbeing of Scope customers is the highest priority for Scope.

We are following the Australian Government and Department of Health’s advice closely and have taken the following actions:

  • Making changes to services to align with current restrictions
  • Provided information about COVID-19 vaccination and enabling customers to access their medical practitioners for advice
  • Working closely with government to enable roll out of inreach vaccine program into SIL homes.
  • Reminded all Scope employees about Infection Prevention and Control Procedures
  • Reminding everyone about good hygiene practice.
  • Ensured that all sites are equipped with appropriate supplies including Personal Protective Equipment (PPE)
  • Reminded staff to be vigilant in looking out for signs of the illness and reporting this swiftly
  • We have implemented social distancing and minimised face to face contact and non -essential services.
  • We have established an Incident Management Team (IMT) to act as a response team and who are monitoring the situation regularly to ensure we can respond quickly

All disability support workers are wearing masks and eye protection (face shields) in line with current Government directions.

SIL customers do not need to wear a face mask in their home.

Across Victoria, it’s now mandatory to wear a mask when you leave home, unless an exception applies. Government advice is that people with disability “must wear a face covering unless it is unsuitable to do so for medical, physical, communication or other individual risk factors.”

In line with current government guidelines, visits are not permitted unless for the essential purposes of caregiving, providing services such as health or therapy, or for advocacy support.

Families and other visitors will need to ensure they continue to contact the coordinator / house supervisor to schedule visits. This will help us manage the number of visitors we have in each home and practice social distancing.

Customers can have one care or support visit each day by one person and the visit must be for no longer than one hour.

All visitors will need to wash their hands on entry to the home and before entering and leaving a resident’s room and will be encouraged to practise social distancing.

All visitors will need to check in and complete the attestation form.

Visitors must wear a mask throughout the visit.

People cannot visit if:

  • They have a temperature of above 37.5º (we will be checking temperatures of all visitors)
  • They have returned from overseas in the last 14 days
  • They been in contact with someone confirmed to have COVID-19 in the last 14 days
  • They have fever or symptoms of coronavirus.
  • They are under 16, unless they are visiting a resident who is receiving end-of-life care
  • They are unwell or waiting for a coronavirus (COVID-19) test result.

You should also have had your influenza vaccine to visit a service.

Yes, to ensure the health and well-being of our customers and staff you will require medical clearance before returning to your SIL residence.

If you have any questions, please contact your house coordinator.

Scope is supporting customers to understand the COVID-19 vaccine and how to access it.

This includes organising in reach vaccinations for SIL residents and dedicated vaccination hubs that rotate in key locations.

Find out how is Scope supporting customers to get vaccinated here.

Symptoms, confirmation, isolation & quarantine

You should seek medical attention, if you live in a SIL home we will support you to get this.

If anyone has been exposed to coronavirus (COVID-19) or have any flu-like symptoms like fever, cough, shortness of breath, sore throat, they should get tested and follow the government’s advice.

If your family member lives in a SIL home, please let your House Supervisor or Coordinator know.


We have a clear plan of action, and local response teams to support customers and staff.

If someone show flu-like symptoms, we will seek immediate medical attention and while they are being tested, the house will be in self isolation.

Should a person test positive for coronavirus (COVID-19), they will be quarantined for the period of their treatment and recovery.

We will inform customers and their families if this happens.

Hospitals & medication

If you are admitted to hospital, we will work with the hospital to ensure you receive the care and support needed.

SIL customers
If you are a SIL customers, Scope will work with your regular Pharmacist and Doctors to get access to the medicines you require.

Other customers

For all other customers, we recommend contacting your regular doctor or pharmacist to make sure you have enough supply of the medication you need in case you need to self-isolate.

Please contact the hospital or health provider about any scheduled treatments and procedures. They will be able to provide you with advice.

If you live in a SIL house, we will support you to ensure you have appropriate medical care, please speak to your House Supervisor or Coordinator who will help you get in touch with your health provider.

Transport and community activities

There are currently no restrictions on leaving home.

For further details visit:

Talk to your local service Manager or program Manager for more details on individual programs.


Services & service changes

As of 8pm 5 August 2021:

In line with current government guidelines, face to face and in centre services are not available for the duration of the snap lockdown. We continue to offer essential services, including telepractice.

We’re operating in a COVID-safe way, adhering to our COVID-safe plans, ensuring continued vigilance with infection control, hygiene, use of PPE and physical distancing.


Funding & NDIS

We are working with the NDIS to ensure your funds are allocated correctly during this time.

We advise you to cancel any ongoing services such as transport that you will not be using during this time. Please contact your Coordinator if you need support with this.

For information on how the NDIA is responding to support participants, visit the NDIA website


Please note: The government may update directions, documents and information in response to the way the coronavirus pandemic evolves. We will do our best to keep this information updated in a timely way. We recommend checking the Victorian government’s website for the latest information.