Accommodation Services

Information for current residents in supported independent living, their families, and visitors

Last updated 5 August 2021

Scope is responding to the announcement of a snap lockdown starting 8pm tonight 5 August 2021.

We are supporting customers to understand and follow the Government’s directions.

A key part of our response is making sure our services have the information, support and resources needed to support customers in SIL homes safely.

Here are some of the key actions we are taking:

Practicing social (physical) distancing

Scope has implemented social (physical) distancing including:

  • Self isolating and staying home if we are unwell or displaying flu-like symptoms like fever, cough, shortness of breath, sore throat
  • Limiting visits to homes wherever possible
  • Keeping a distance of 1.5 metres between people whenever possible

We’re also supporting customers in our supported independent living homes to practice social distancing.

New rules for visitors

Visitor restrictions remain in place across Victoria. Visits are only permitted to SIL homes for caregiving, compassionate reasons, or service provision.

If you are needing to visit for these essential purposes, please call ahead and liaise with House Supervisors/Coordinators prior to visiting. This will enable us to schedule visiting appointments and ensure we can manage physical distancing requirements.

Other visitor rules

  • Visits will be conducted in the resident’s room, outside, or in a specific designated area (where this is available).
  • Visitors should practice physical distancing of 1.5m.
  • All visitors will need to wear a mask throughout the visit.
  • All visitors will need to wash their hands-on entry to the home and before entering and leaving a resident’s room.

Visitor screening

All visitors must sign in and complete the attestation form. We will be checking temperatures of all visitors.

People are not allowed to visit if they:

  • Have temperature of above 37.5°.
  • Have symptoms of coronavirus – such as a cough, runny rose, fever or sore throat.
  • Have returned from overseas in the last 14 days.
  • Have in contact with someone confirmed to have COVID-19 in the last 14 days.
  • Are under 16, unless they are visiting a resident who is receiving end-of-life care.
  • Any visitor who is unwell or is waiting for a coronavirus (COVID-19) test result.
  • It’s recommended you have your influenza vaccination before visiting.


People with disability are eligible for the COVID-19 Vaccine.

Scope is working with SIL customers and families to plan the best way to access the vaccine. The Commonwealth government inreach program has commenced in some areas and Scope will work with residents to access this where possible.

In addition,  customers can also choose to access the vaccine through the government’s vaccination centres or their GP.

SIL staff will continue to support customers to meet with their medical practitioner to discuss the vaccination and find access to the vaccine  that is appropriate to them.

Short Term Accommodation and Assistance

We are contacting families to assess essential needs for STAA and will cancel any ‘non-essential’ bookings.

Using personal protective equipment (PPE)

In line with advice from the Chief Medical Officer and the Department of Health, our guidelines for when to use PPE are:

  • For everyday support, all disability support workers are to wear a mask.
  • The house will move to self-isolation when a customer is tested.
  • The staff member assigned to the customer who was tested will wear full PPE because that customer has symptoms.
  • As per the Chief Medical Officer’s advice, we are not using PPE as part of everyday other than what would normally be used for daily support.
  • Staff are to support all other customers applying social-distancing principles.
  • If a customer is tested and the results are positive, full PPE will be worn by the employees providing support to that person. If necessary, customers who are able to wear PPE will be supported to do so.

Practicing good hygiene

We continue to remind everyone including customers, practice good hygiene:

  • Coughing and sneezing into our elbows or a tissue,
  • Washing our hands often with soap and water, including before and after eating and after going to the toilet,
  • Using alcohol-based hand sanitisers,
  • Cleaning and disinfecting surfaces regularly.

Scope’s response team

We have a response team and action plan ready to manage the situation if a customer tests positive for COVID-19. We will notify families and customers if another customer in the home tests positive and will also inform you of actions taken to protect all residents of the home.

Ensuring supplies

We have worked with services to ensure they have supplies and also have central supplies team in place to coordinate sourcing and delivery of supplies.