How can you provide feedback and/or complaints to Scope?

Scope (Aust) Ltd (Scope) is committed to providing positive service delivery to its customers. All feedback, compliments and complaints from our customers is valued. This provides Scope with an opportunity to review and improve its services and systems. We want to know from you if there is something you love or want us to improve about our services so we can make them better. We are committed to acknowledging complaints received within 24 hours and strive to reach a resolution that keeps you involved in every decision made. At Scope, complaints are resolved in a fair, efficient and timely manner. You may send your feedback or complaint without providing your name. However, it does assist us to have this information in order to ask for more information if needed.

Ways to provide feedback

In person/verbally

  • Speak to your Support Worker or Service Coordinator
  • Call our Customer Enquiry Service on 1300 472 673
  • Ask for our internal advocate


Scope (Aust) Ltd.

Level 2, 109 Burwood Road

Hawthorn VIC 3122

  • Or you may wish to fill our online feedback form at here.

External agencies that can help

  • NDIS Commission

Telephone: 1800 035 544 (free call from landlines)

TTY: Telephone: 133 677

Translating and Interpreting Service: 131 450


  • Office of the Public Advocate

Telephone: 1300 309 337

TTY service for people with hearing or speech difficulties: Telephone: 1300 305 612

  • Disability Services Commissioner

Telephone: 1800 677 342 (free call)

  • Department of Education and Training

Telephone: 03 9637 2000

  • Department of Health and Human Services

Telephone: 1300 884 706

[Please let us know if you would like to engage an advocate or any other support and if you have any preferred communication method so we can arrange this for you]

Scope’s Whistleblower policy

The new Scope Whistleblower Policy includes information about whistleblowing, and how Scope will respond to and investigate disclosures and protect whistleblowers.

What is a whistleblower?

A whistleblower is someone who “blows the whistle” or calls out corrupt, fraudulent or seriously unethical behaviour.  This is called “making a disclosure”.

People who meet the legal definition of a “whistleblower” have legal protections, which mean that they cannot suffer any reprisals or negative consequences for being a whistleblower.