How do we make sure our Easy English documents…are easy?

Why we consumer test our documents

A consumer testing session in progress

The most important consideration when creating an Easy English document is making sure that it is easy to read!

The only way that we can make sure a document can be read by people with limited literacy skills…is to ask a person with limited literacy skills to read it!

We have recruited a casual pool of consultants with limited literacy to be part of our Accessible Information team to test our Easy English documents.

We match consultants to the specific project, based on topic and factors such as age, geography, gender and life experience.

Consultants provide invaluable feedback to improve readability and accessibility of documents

Consultants provide invaluable feedback on the language, format, concepts and images to improve the readability and accessibility of the document.

In a recent consumer testing session, one of our experienced consultants reviewed a number of documents, including the NDIS Service Charter. Our consultant provided some important feedback on how ‘choice’ was initially represented, and suggested an image change.

contextualising choice
Before: The image of ‘choice’ was too abstract. Our consultant felt images of specific supports would be easier to understand.

Our consultant felt that the picture next to the text “You have a right to make choices and feel in control of your life” could be improved by showing specific supports a person could choose from.

After: This picture showing the choices of actual supports was considered much easier to understand.

Consumer testing keeps us on our toes and we often receive explicit and direct feedback that we highly value.

To find out more about how you can have documents written into Easy English and consumer tested, contact Scope’s Communication and Inclusion Resource Centre on 03 9843 2000 or