How your Support Coordinator helps you get the most from your NDIS plan

Once you have an NDIS plan in place, your next step is to get the very best support you can access. That’s where Support Coordination comes in.

Your Support Coordinator will help you to understand and optimise the funded supports in your NDIS plan and get them all up and running smoothly. They’ll also help link you to the people in your community who can support your unique needs, so that you can shape your life on your own terms.

As well as working with a Support Coordinator, there are some things that you and your carers can keep in mind when making the most of your NDIS plan.

Understand your support categories

Understanding what you’re allowed to access within each support category is the first step in making sure you get the most from your NDIS plan.

As part of this, check out the NDIS pricing arrangements and price limits – the NDIS sets the upper limit to what registered providers can charge, although you can negotiate a lower amount with your provider. The NDIS assistive technology, home modifications and consumables guide is another useful resource, and lists the most commonly used supports.

If this all feels confusing, don’t worry. Your Support Coordinator can help break each category down for you and explain what you can receive.

Plan and allocate your budget

Careful planning is worth its weight in gold. Before you sign up to any service you should sit down with your Support Coordinator to review your goals and brainstorm the supports you’ll need to reach them.

If you’ve got them, look back on your reports from the previous year. These would outline your support needs and may come in handy while you’re planning for this year. Don’t forget to include any assessments you might need for your plan review, and try to allocate all your funding – there’s no point in leaving any just sitting there unused.

Shop around

You wouldn’t buy a fridge or a flat-screen TV without researching your options. Your NDIS plan is no different.

Your Support Coordinator can help you get quotes for each service you need, which will help with your planning and budget. Look out for group support services, which can offer a more cost-effective alternative to one-on-one supports. You’ll get more bang for your buck and meet a bunch of new people at the same time.

Get a signed service agreement

While not compulsory, getting a signed service agreement is a good idea. It’s a way of showing that you and your service provider understand what supports will be delivered and how it’s going to happen.

This can be a helpful way to plan your supports, with the added benefit of protecting your rights – as service providers can only claim for what was agreed on. Your Support Coordinator can help guide you through this process and will keep your service agreements on file so you can access them when you need to.

Check in on your plan

Make a habit of checking in to see how your plan utilisation is going. If it’s looking like you’re not using up your funding as planned, you can adjust your supports so that it’s all used up at the end of the plan.

If you haven’t explored it before, check out the NDIS participant portal, which shows your plan utilisation. Your Support Coordinator or plan manager will keep a close eye on your funding and let you know when you’re under or over-utilising your plan.

Address issues early on

Things don’t always go to plan. For example, your support worker might call in sick, yet no-one replaces them. If you’ve paid for this service, but didn’t have anyone come out to help you, that’s like money down the drain.

It’s important to address issues like these before they start to impact your NDIS plan. Try to book in make-up sessions or consider new service providers that can offer more consistent supports. Your Support Coordinator can liaise with community service providers to help you understand the range of services available.

Choose how your plan is managed 

You can choose to have your NDIS plan managed by the NDIA, or opt to self-manage or plan manage. Your Support Coordinator can guide you through this process and help you decide which will work best for you. 

Scope is here to help

Contact us to find out more about how Support Coordination can help you maximise your plan.