Triumphs and turning points: Celebrating Dr Jennifer Fitzgerald’s milestones

After a decade of transformation, growth and exceptional leadership, Dr Jennifer Fitzgerald’s tenure at Scope has come to an end.

The profound impact Jenny has had on the lives of people living with disabilities is palpable, and we would like to celebrate some of her milestone achievements.

Under Jenny’s outstanding leadership, the Scope Group has evolved and grown to become one of the nation’s leading disability service providers. Over three years, Jenny oversaw the successful transition to the National Disability Insurance Scheme (NDIS).

Jenny also helped the organisation expand as a national service provider in Victoria and New South Wales, through the transfer of government services and strategic acquisition.

Her unwavering dedication to the Scope Approach values (See the Person, Do it Together, Do it Right, and Do it Better), led to Scope’s establishment of research and innovation partnerships with some of Victoria’s leading universities. Joining forces with the University of Melbourne and Swinburne University had facilitated greater social impact and better outcomes for people with disabilities.

Jenny guided the organisation through the development of MISO, a pioneering solution measuring service outcomes for people with disabilities, and secured NDIS funding to expand Communication Access nationally.

Customised Employment, a program to facilitate the economic participation of people with disabilities, also became a reality during Jenny’s tenure.

Her contributions and achievements in the sector led to Scope’s recognition in the Australian Financial Review as one of the Top 100 Most Innovative Companies in Australia and New Zealand in 2018.

Jenny was also received the Order of Australia Medal (AM) for her steadfast advocacy and commitment to supporting people with a disability.

And while she worked hard to ensure the voice of the customer was at the centre of the Scope’s decision-making and planning, Jenny’s commitment to the thousands of employees working for the Scope Group must also be applauded.

In 2019, Scope was named as the winner of the WorkSafe award, acknowledging our achievements in creating a safe environment and workplace for all.

Navigating the challenges and adversity of the COVID-19 pandemic has allowed Scope to become stronger than ever. The organisation has demonstrated proactive leadership and has consistently provided access to health information and vaccines to the people we support.

Her efforts during this season of uncertainty led to Jenny’s recognition through the Queen’s Birthday 2021 COVID-19 honour roll, where she was commended for her significant service to people with disabilities through leadership and advocacy roles, particularly throughout the pandemic.

We thank Jenny for her remarkable contribution to the sector and her commitment to improving the lives of people with disabilities.