Practical training to support inclusive workplaces and inclusive customer service
Inclusive workplaces start with everyday actions
Disability inclusion is shaped by everyday actions, language and decisions.
Scope’s Disability Inclusion Training supports organisations to build inclusive workplaces and deliver inclusive customer service. Delivered by people with lived experience, across a range of disabilities, our training builds practical skills, confidence and understanding to support inclusive practice across workplaces and services.
Training is available online and in-person across Australia. In-person training outside the Melbourne metropolitan area will incur travel costs.
How organisations use Disability Inclusion Training
Disability Inclusion for Workplaces — supporting inclusive workplace culture
This training supports organisations to embed disability inclusion across their workforce. It helps employees understand disability through the Social Model of Disability and apply inclusive practice in the way they work, communicate and make decisions.
Practical skills staff can use straight away
- Workplace-focused training supports organisations to:
- Build inclusive workplace culture for employees with and without disability
- Increase confidence in inclusive communication and behaviour
- Understand responsibilities under the Disability Discrimination Act
- Apply current inclusive language appropriately
- Support Disability Access and Inclusion Plans and ESG commitments
Commonly used for:
- Whole‑of‑organisation or team‑based training
- Leadership, corporate and operational teams
- Organisations strengthening inclusion across their workforce
Disability Inclusion for Customer‑Facing Teams — supporting inclusive service delivery
People with disability access customer‑facing services every day, including people with hidden, temporary or episodic disabilities. Inclusive service helps remove barriers and improves experience for all customers.
This training equips customer‑facing and service delivery teams with practical skills and confidence to provide inclusive, respectful and accessible service in real‑world settings.
Confidence in every interaction
Customer service training supports teams to:
- Interact confidently and respectfully with people with disability
- Communicate clearly and inclusively
- Recognise and reduce barriers in service delivery
- Improve accessibility and customer experience
- Reduce risk of exclusion and complaints
Commonly used in:
- Customer‑facing organisations
- Frontline, service delivery and contact centre teams
- Government, health, finance, retail, hospitality and tourism and service environments
Not sure which training approach is right for your teams?
Training led by lived experience
Scope’s Disability Inclusion Training is designed and delivered by people with lived experience of disability.
Trainers bring real‑world insight into every session and create a safe, open space for learning, discussion and practical application.
At Scope all our training services are:
- Led by lived experience
Training is designed and delivered by people with disability, informed by real‑world experience.
- Focused on practice, not theory
Participants learn what inclusion looks like in everyday work and service delivery.
- Flexible and tailored
Standard and customised training options are available to suit organisational needs. - Delivered Australia‑wide
Training is available online and in-person across Australia. In-person training outside the Melbourne metropolitan area will incur travel costs.
Why Disability Inclusion
Formerly known as Disability Awareness, Disability Inclusion better reflects the purpose of this training — supporting organisations to take practical action and embed inclusive practice into everyday work and service delivery.
Training formats and options
Our Disability Inclusion Training is delivered through a range of formats to suit different organisational needs — from introductory sessions and workplace foundations to customer service–focused learning and eLearning modules.
Formerly known as Disability Awareness, Disability Inclusion better reflects the purpose of this training — supporting organisations to take practical action and embed inclusive practice into everyday work and service delivery.
Facilitated training and workshops
Interactive, facilitated sessions delivered by trainers with lived experience of disability.
- Delivered face to face or online
- Suitable for small or large groups
- Available nationally
- Suitable for all levels — from frontline teams to leaders
Introductory and foundation training
Foundation‑level training to build shared understanding of disability, inclusion and accessible practice across organisations.
Suitable for; whole‑of‑organisation training, new starters and refresher sessions.
Typically covers:
- Disability and prevalence in Australia
- The Social Model of Disability
- Respectful interaction and communication
- Inclusive language
- Creating accessible and welcoming environments
Targeted modules for specific roles
Short, focused modules that can be added to foundation training or delivered on their own, depending on organisational needs.
Suitable for; customer service staff , marketing and communication teams, HR, recruitment and learning teams, leaders and managers.
- Common focus areas include:
- Disability‑related legislation and reasonable adjustments
- Inclusive customer communication and service delivery
- Making information accessible and easy to understand
eLearning modules
Self‑paced eLearning modules co‑designed with people with disability.
- Interactive activities and lived‑experience stories
- Suitable for individuals or large organisations
- Available as individual modules or SCORM packages for large user groups
Topics include:
- Disability inclusion and awareness
- Communication access
- Accessible information