The rollout of the National Disability Insurance Scheme (NDIS) is an exciting time of change but it can also be overwhelming.

The National Disability Insurance Agency (NDIA) monitors frequently asked questions that are coming through on social media, posting responses up on their website. We are reposting this information to help keep you up to date.

For more information, please visit the NDIS Website.

I have $1 next to an item in my plan. What does this mean?

It can mean a number of things.

  • Quote pending:

It may mean that there is a quote pending, so the NDIS do not know how much the support will cost until they receive more information.

  • In-kind:

Some NDIS participants are receiving services from providers that have been paid in advance. Before the NDIS was established, states and territories paid for providers to deliver services to people with disabilities. As agreed by state, territory and Commonwealth government they will continue to pay for these services directly and NDIS participants will continue using these services. These pre-paid supports and services are called “in-kind”.

To represent an in-kind service, the NDIS includes $1 next to the support in your plan. This doesn’t mean that you only have $1 for the support, just that the cost of the support is already covered.

Find out more about in kind supports.

  • Flexibility:

Some plans may have had, a nominal amount ($1) put next to an item so a participant has the flexibility to spend their core budget on the things that help them achieve their goals.

There are a number of things to think about if you want to use your budget like this. You can find more information in this Q and A from earlier this year.

As a participant, do I always have to sign a service agreement?

Not always but we highly recommend you do.

It is up to you and your provider whether or not you want to have a service agreement. The NDIS recommends having a service agreement so you have in writing what services you will get; how much they will cost and when they will be delivered.

Service bookings on the other hand are compulsory. These are the individual requests for a product or service and are required to process payments in the myplace portal.

Service bookings are generally created by participants, their nominee, or their Plan Manager. A participant may be supported by an NDIA representative to complete their service bookings and can also ask a provider to do this on their behalf.

More detailed information about when and how to make a service agreement can be found here. There is also more information on the finding and engaging a service provider webpage.

Is there a rule to show our plans to the service provider (along with the funding information) when beginning with a provider or signing the agreement?

No, you don’t have to share your plan or the funding information when starting with a provider or signing a service agreement.

Remember that your NDIS plan is yours. You can choose who you share the details of your plan with. You have the option to share parts of your plan with providers who have an active service booking with you. The new ‘Share My Plan’ option allows you to give your providers access to parts of your plan to better understand goals and tailor services.

It’s important to remember, it is your decision on what you share. Read more about the ‘Share My Plan’ function, including information in Easy English.

What is the Guide to Suitability and why is it important for providers?

The ‘Guide to Suitability’ is the key document to assist you to understand what supports you will be providing and what your obligations are as a provider of these NDIS supports.

The Guide to Suitability is available in the Key Resources section of the Provider Toolkit.