The rollout of the National Disability Insurance Scheme (NDIS)  is an exciting time of change but it can also be overwhelming.

The National Disability Insurance Agency (NDIA) monitors frequently asked questions that are coming through on social media, posting responses up on their website. We are reposting this information to help keep you up to date.

For more information, please visit the NDIS website.

Q. Can the NDIS please explain all the categories in my child’s plan? Can I get continence aids (nappies) for my child who is unable to go the toilet by themselves? What therapies can we claim under Core Budget (CB) daily budget?

A. Your child’s NDIS plan is likely to have three types of support budgets:

  • Core budget – includes supports to help your child  complete activities related to day-to-day living and to increase their social and economic participation;
  • Capital budget – includes supports, such as assistive technologies, equipment and home or vehicle modifications, to help your child live an ordinary life; and,
  • Capacity Building budget – includes supports including therapies to help your child to build the skills they need to live the life they want, such as opportunities tofurther their education, participate socially, learn something new and eventually work

Check out the Understanding your plan and supports page for more information.

Your child may receive reasonable and necessary supports under these budgets to help them achieve the goals and outcomes identified in your child’s plan. The specific therapies they may receive under the Capacity Building (CB) budget will depend on your child’s goals and outcomes.

When the NDIA makes decisions about which supports would be reasonable and necessary for a particular participant, we refer to section 34 of the NDIS Act, and the NDIS Support for Participant Rules to make a decision on funding.

For example, continence aids (nappies) may be included as a personal care support under the Core budget if it would help your child achieve at least one goal and/or outcome identified in your child’s plan. Personal care supports for children are also not intended to replace the usual care and supervision provided, or paid for, by a parent.

You can refer to the Operational Guideline on including specific types of supports – Personal care supports for more information about personal care supports and the rules around them.

Q. Do I need to give the NDIS a quote for assistive technology such as (AFOs) before my planning meeting?

A. No, you will not need to provide the NDIS with a quote for supports such as assistive technology prior to your planning conversation. To develop your first plan, you (and/or your nominee) will have a planning conversation with an NDIA representative about your existing supports, your immediate needs and your main goals. Assistive technology (AT) will be included in your plan if it is identified as a reasonable and necessary support to meet your needs and achieve your goals.

You can find out more about how to prepare for your first plan on this page of the NDIS website.

Once your plan is finalised, the NDIS will work with you to implement your plan. Some assistive technology supports, such as ankle-foot orthoses (AFOs), may require quotes to implement your plan.

You can find out more about how to manage your assistive technology supports on the Assistive Technology FAQs page.

Q. How do I find registered providers in my area? How do we know if a provider is the right choice for us?

A. You can ‘Find registered service providers’ on this page of the NDIS website, or by using the ‘Provider Finder’ tool in your Participant Portal. We know that this tool isn’t perfect, and we are working to improve it as the NDIS grows.

It’s up to you to choose which providers you engage, so you should think about factors such as:

  • Where the provider is located
  • How they fit into your budget, and
  • The kinds of services they offer

You might want to talk to a provider either face-to-face or over the phone before engaging with them. If you have a Support Coordinator, they can help you do this.

When you talk to the provider, check that they can provide the support(s) you’re looking for, and talk to them about your goals and how they can help you work toward those goals. This should help give you a sense of whether they’re the right fit for you.

You might also want to get a sense from the provider about how much choice and control you’ll have over your supports. Some questions you can ask them are:

  • Will I be able to change the way my supports are delivered?
  • Can I be involved in recruiting the staff that will work with me?
  • What processes are in place to deal with any complaints that I might have?

Just remember that you should feel comfortable asking your providers questions and raising concerns with them.

You can always change providers if you’re unhappy with the service you’re getting. In this case, you will need to agree on the period of notice before supports are ended.

Q. How do I become an NDIS registered provider?

A. There’s a lot of really helpful information on the Provider Toolkit page of the NDIS website.

Before you apply to become a registered provider, it is really important that you read that toolkit. It includes information that will help you make your way through the registration process, such as the Guide to Sustainability, NDIA Terms of Business and your State or Territory’s Safeguard Working Arrangements.

The Provider Toolkit is broken down into modules according to which step of the process you’re up to.

It would also be useful to become familiar with the other content on the Providers page.

Q. Are their videos on Facebook captioned?

A. Yes, all of their videos are captioned.

If you’re using Facebook in a desktop or mobile browser, you’ll see either a little cog wheel or a speech bubble. If you tap on that icon, you’ll have the option to turn captions on.

The mobile Facebook app may not show you this option. If that’s the case for you, your phone may have an accessibility setting that allows you to turn on captions.

On an iPhone, this is under Settings > General > Accessibility. If you tap on ‘Subtitles & Captioning’, you’ll be able to turn on Closed Captions, and choose their size. You can find instructions for this here on Apple’s website.

If you use an Android phone, these settings can be found in Settings > Accessibility > Captions, and tap the on/off switch. You can find instructions about Android’s caption settings on this Android Help page.

Note that this applies a blanket setting across your phone – so any app that supports this feature will now show subtitles where they are available. On the other hand, some apps and older operating systems may not support this feature.

Q. Do they have information about the NDIS in Auslan and languages other than English?

A. Yes, they have information about the NDIS in languages other than English, including Auslan, on the NDIS website. Click here to visit the Auslan and Languages other than English page of our website.