The rollout of the National Disability Insurance Scheme (NDIS)  is an exciting time of change but it can also be overwhelming.

The National Disability Insurance Agency (NDIA) monitors frequently asked questions that are coming through on social media, posting responses up on their website. We are reposting this information to help keep you up to date.

For more information, please visit the NDIS website.

Q: Does a person need to be on Disability Support and carer’s Pension to qualify for NDIS?

A: You do not need to be receiving a Disability Support Pension (DSP) to be eligible for the NDIS.

The DSP and carer’s pension are separate from the NDIS. The NDIS is designed to work alongside the DSP and other measures, which provide income replacement for people with disability who cannot work.

Assistance from the NDIS is not means tested and has no impact on income support such as the Disability Support Pension and Carers Allowance

While both the DSP and the NDIS provide support for people with disability, they perform very different functions and have different assessment criteria.

Q: Who do we contact to make a complaint about a service provider?

A: Complaints about service providers are currently managed by State or Territory governments.

This list on the Advokit website can help you find the right group for your area.

Q: Is there a visual resource available on the NDIS process, broken down into steps, of who does what and when? I’m more after something with maybe a single page. Similar to a flow chart that shows each person (and their title/role) that the participant will deal with at each turn.

A: The My NDIS Pathway booklet is available in all NDIS offices, and has a great visual representation of the process. You can also download a copy to print at home (PDF, 370KB)

This document does not go into the detail of people’s titles and roles, and the process is different depending on your circumstances. For example, if currently receive supports from your state or territory government, you may already have the supporting documentation you need to become an NDIS participant.

Q. What is the process to get bathroom modifications?

A: Where home modifications have been included in your plan, you need to first obtain an assessment to determine the most appropriate solution to address your needs from a suitable assessor of your choice. This assessment will include a quote from a registered licensed builder.

Check out the Assistive Technology FAQs about Home Modifications which provides information about the current arrangements for home modification supports under the NDIS and criteria for selecting an assessor. There is also handy info on the NDIS Assistive Technology page relating to home modification assessment.

Another helpful document is the Operational Guidelines on including specific types of supports – Home modifications which outlines broadly how the NDIA approaches home modification supports. Generally, it is expected home modification would only be considered where the home to be modified is the participant’s primary residence and the participant intends to remain living at the residence.

If the property is a rental property, then the written agreement of the owner of the property will be required before any modifications take place. Public and community housing providers have a responsibility to offer ‘reasonable adjustment’ to their tenants. Complex home modification beyond those levels would be considered by the NDIA on a case by case basis.

Q: Who owns the Assistive Technology (AT) equipment you receive with your NDIS budget and where does it go when you no longer require it?

A: It depends on your situation.

Funding for Assistive Technology enables a participant to decide whether to buy an item outright (either new or refurbished) or lease/hire the item to best meet their foreseeable needs and budget.

Where a participant has purchased the AT outright, there are services who will take a range of AT for refurbishment, reissue or recycling as appropriate.

The Operational Guidelines on Including specific types of supports – Assistive Technology outlines that NDIS may include assistive technology funding in a plan to give a participant the use of necessary assistive technology (AT) supports for as long as necessary.