Reduce the risk of COVID-19

Limit your visits and connect online

People with a disability may be more at risk of both contracting COVID-19, and having a serious illness as a result. Customers, employees, family and friends need to work together to reduce the risk for our most vulnerable community members.

To help everyone stay safe, we’re reminding everyone about the visitor rules and restrictions.

Visiting Restrictions

The following rules are consistent with the Department of Health and Human Service’s rules on Visiting Care Facilities.

Who can visit?

As of 11.59pm 2 August 2020, there are limited reasons to visit:

  • To provide emotional and social support if that cannot be delivered via electronic or non-contact means
  • As a nominated person under the Mental Health Act 2014
  • To providing essential physical or emotional and social care that can’t be delivered by the staff team or via electronic or non-contact means
  • To provide interpreter or informal language support to enable the staff team to provide care
  • To provide end of life support
  • As a prospective resident or to accompany a prospective resident

Other visitor rules

  • The resident can only have one visitor at a time. The visitor can only visit once per day, for a maximum of one hour.
  • Visits will be conducted in the resident’s room, outside, or in a specific designated area (where this is available).
  • Visitors should try to ensure physical distancing of 1.5m
  • All visitors will need to wear a mask throughout the visit
  • All visitors will need to wash their hands-on entry to the home and before entering and leaving a resident’s room and will be encouraged to practise social distancing.

Visitor screening

We will be checking temperatures of all visitors.

People are not allowed to visit if they:

  • Have temperature of above 37.5°
  • Have symptoms of coronavirus – such as a cough, runny rose, fever or sore throat
  • Have returned from overseas in the last 14 days.
  • Have in contact with someone confirmed to have COVID-19 in the last 14 days
  • Are under 16, unless they are visiting a resident who is receiving end-of-life care
  • Any visitor who is unwell or is waiting for a coronavirus (COVID-19) test result
  • You must have your influenza vaccination in order to visit.