Scope Annual Customer Experience (SACX) Study 2019 – Early Years

What is the Annual Customer Experience Study?

Scope is committed to delivering better outcomes and experiences to you. Each year we speak to our therapy customers, families like yours, to find out how we are doing and how we can do better for you and those in your care. Listening to you helps us to understand your needs better and gives us the information we need to keep improving the service we provide to your family.

If your child has seen a Scope therapist in the last 12 months for early intervention services you will be invited to participate in the study.

What happens?

An independent research organisation, on behalf of Scope, will be calling you sometime between late May and early-June 2019. The call should take no more than 15 minutes, however, you can click here to let us know if you prefer to complete the survey online or if you need help communicating with the interviewer over the phone. We ask that you let us know by 30th April

We’d love to hear more about your experience with Scope’s therapy or psychology services but if you do not wish to participate, you may decline the offer to take part in this survey at the start of the call or ignore any invitations from us. If you prefer not to be contacted about the study at all click here by 30th April and fill in your details to be removed from the list.

If you do take part, you will go into the draw to win one of three $200 Coles Myer Gift vouchers.

How we’ll use your feedback

We respect the privacy of our customers. We will securely store all responses in a secure digital platform and they will only be used for the purpose of continuous improvement. No personally identifiable information connected to your responses will be shared except where you have asked us to follow up on your feedback. For more information please refer to our online privacy statement.

If you have any comments, feedback or questions speak to your child’s therapists or call us at 1300 472 673 or e-mail us at insights@scopeaust.org.au.