Scope Annual Customer Experience (SACX) Study 2020 – Therapy customers

What is the Annual Customer Experience Study?

Scope is committed to delivering better outcomes and experiences to you. Each year we speak to our therapy customers to find out how we are doing and how we can do better for you and those in your care.

Your feedback helps us to better understand your needs, deliver better outcomes, and keep improving the services we provide to you and other families.

If your child has seen a Scope therapist in the last 12 months for early intervention services, you will be invited to participate in the study.

What happens?

An independent research organisation will call you sometime between Monday 15 June to Monday 29 June 2020. The call should take no more than 15 minutes.

Some customers will receive an email invitation to complete the survey online instead.

If you would prefer to complete the survey online or need help communicating, please contact us on 1300 472 673 or email us at insights@scopeaust.org.au and let us know by Monday 1 June 2020.

We’d love to hear more about your experience with Scope’s therapy or psychology services but if you do not wish to participate, you may decline the offer to take part in this survey at the start of the call or ignore any invitations from us. If you prefer not to be contacted about the study at all, please advise us by Monday 1 June 2020.

If you do complete the survey, you will go into the draw to win one of three $200 Coles Myer gift vouchers.

How we’ll use your feedback

We respect the privacy of our customers. We will securely store all responses in a secure digital platform, and they will only be used for the purpose of continuous improvement. No identifiable information connected to your responses will be shared except where you have asked us to follow up on your feedback. For more information please refer to our online privacy statement.

If you have any comments, feedback, or questions, call us on 1300 472 673 or email us at insights@scopeaust.org.au.