Yarra Trams signs up to become communication accessible

We’re excited to announce that we have started working with Yarra Trams, the world’s largest operational tram network, to make using trams more accessible for passengers with communication difficulties in Melbourne.

Melbourne’s tram provider is on track to achieve communication access accreditation in 2019.

“Making our network accessible to anyone, no matter how they communicate, will ensure that we can create a consistent experience for our passengers. And we’re really excited to be a part of the Scope program,” said Nicholas McVey, Manager Passenger Experience, Yarra Trams.

What is communication access?

Of the 4.3 million Australians living with a disability, just over one quarter live with some level of communication disability. This means they cannot rely on speech alone to get their message across, and may use various aids to communicate – such as alphabet boards, calendars, chat books, budget wheels, behaviour scripts and more.

In 2011, Scope pioneered the Communication Access Symbol to enable organisations become more inclusive. When a business or service displays  the Communication Access Symbol, customers are confident that customer-facing staff are well-equipped to communicate effectively.

Communication Access is essential to achieving an inclusive society

4 out of 5 Australians shy away from talking to person with communication disabilityAustralia has come a long way with improving physical access for people with disability, whether that’s access to buildings, parking or transport.

However, 1 in 3 people with disability still report that their customer needs are often unmet – with some people being ignored or worse, experiencing discrimination.

Scope’s pioneering work in Communication Access addresses this missing gap.

Working with Yarra Trams is an important milestone  in raising awareness of the need for organisations to embrace communication access as the essential next step to being inclusive of people with a disability.

In 2018, Scope’s Communication Access team delivered more than 150  training sessions to Yarra Trams’ customer service staff and drivers. In 2019, Scope will conduct more than 100 assessments of Yarra Trams services, to ensure that they are fully communication accessible.


Scope’s Communication access team works with businesses and services to assist  them become communication accessible. Add your voice to our #AskForChange campaign to ask more businesses to embrace communication access.