Online therapy (telepractice)

Mum and son during a telepractice session

Scope always strives to provide best service possible so that you can achieve the the outcome you aim for.

Continue your therapy in the comfort and safety of your own home through our online therapy.

Introducing online therapy – a therapy session using videoconferencing, email or a telephone – or a mix of these.

Therapist during a telepractice session

Have sessions from the comfort of your home, so that you can continue therapy during the COVID-19 pandemic.

While face to face therapy has been restricted to essential services only, you can now access other therapy support through our new online (or phone) option.

Your therapist will send you a plan for the session. This plan will give you the goals, how to prepare and what to have with you in the session.

Frequently asked questions

  • A mobile phone or a computer, tablet or iPad.
  • To use video conferencing, you will need access to the internet.
  • A tablet or a computer with a microphone, speakers and a webcam.

You can use different apps to connect with your therapist. You can use a phone call, Facetime, Skype, Zoom, StarLeaf or other internet-based software.

You and your therapist will work out the best way for you to connect.

Your therapist will give you information on how to set up your computer, tablet or iPad.

This will depend on the goals of the session, the type of telepractice and the quality of the connection.

A 30-minute live telepractice activity session may be enough, followed by a discussion, planning or sharing information.

Regular NDIS therapy prices apply to telepractice sessions. Your therapist will tell you the cost of a live session [phone or video] and for the preparation of materials for you to use.

For your privacy, telepractice sessions will not be recorded.

Your therapist will change the session to a phone call.

The same cancellation policies and procedures apply as for face-to-face sessions.

An interpreter can join and assist during a session with a phone (audio only).

Your therapist will email or SMS the service delivery record for you to sign or confirm. It may be possible for you to sign the service delivery record on the screen in a video conference session.

  • Choose a well-lit room. If using live video, avoid bright light behind you.
  • Use a quiet, private room, if possible. Earphones with a microphone will help with sound quality.
  • Check your phone or device has enough charge.
  • Have your session plan visible [if possible], and any resources ready.
  • Have your mobile phone with you. We will use this if a video session fails.
  • Your therapist will check you are able to hear and see them, if using video.
  • You will be asked to confirm you are not recording the session.
  • To protect your privacy, you will be asked to avoid talking about personal identifying or sensitive information during a session.
  • Tell the therapist who is with you in the session. They may not be able to see everyone.
  • The therapist will tell you about the cost of the session and other work the therapist will do for you.
  • Near the end of the session you can ask questions and plan for the next session.
  • You will be asked to give feedback on how the session went.