Accessible Information Service

AGL - Choose your way to pay

Did you know 44% of Australians have difficulty reading and writing?

This includes people with intellectual disability and people from CALD backgrounds.

Improve customer experience with Easy English

Making customer information available in Easy English enables people with low literacy to do everyday things like banking, paying bills, completing applications, understanding service agreements and using online services.

When customers understand information about your business or service, they can engage with your brand for a better customer experience.

The Scope difference

We use evidence-based, best-practice principles when we produce Easy English, including the employment of people with low English literacy to provide valuable feedback on your documents.

Easy English training

For more information about our Easy English training, make an enquiry using the form below.

Reach a wider audience with plain language

Not all your customers will need Easy English translations. Scope’s plain language translation can help you reach a wider audience.

We can help you create plain language communications so your customers can find information they need quickly and easily.

Make an enquiry

Complete this form and one of our team will contact you to discuss your needs.