Access and inclusion eLearning

Denis Ward – Scope –

Take your first steps towards fully accessible customer service

Scope’s eLearning package provides a quick, easy way to learn essential knowledge and skills to deliver excellent customer service to people with disability.

About the eLearning modules 

Scope’s eLearning series consists of individual modules that teach you how to include and support customers with disability, including communication disability.

Scope eLearning provides a comprehensive disability inclusion education for customer service staff in any industry.

See the Person (disability awareness)

An essential introduction to disability awareness. After completing this interactive module, your employees will have a greater awareness of the daily barriers people with disability face and understand the importance of using inclusive language, as well as their responsibilities under the Disability Discrimination Act.

Accessible written information *NEW*

Making customer information available in Easy English enables customers with low literacy to do everyday tasks easily. On completing this module, employees will understand the importance of Easy English as a form of accessible written information and how to produce documents in Easy English for use with your customers.

Communication access [in-person and telephone communication]

Communication access means that all customers, including people with communication difficulties, can get their message across and be understood by customer service employees. This module will equip your employees with knowledge about communication disability, and tools and strategies to use with customers who have communication difficulties.

The Scope difference

Our range of disability inclusion products and services can be tailored to meet your organisation’s needs with flexible delivery including , face-to-face, live online and eLearning options.

Our inclusion services are co-designed by people with a of disability.

We use evidence-based, best-practice principles to inform our work. Wherever you are on your access and inclusion journey, Scope’s dedicated team of experts is here to help.

Getting started with eLearning

You can purchase Scope’s eLearning as a package or as individual modules. Pricing depends on the hosting arrangement, number of modules and number of staff. To organise a preview of the modules or discuss your learning needs, contact us today.

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