Accessible Information Service

Do you want your information to be accessible for everyone?

Scope can help you to create inclusive and accessible information. Our team of writers and speech pathologists use an evidence-based approach to designing and writing documents.

For every project we work on, we use testers with lived experience of disability and low English literacy – who assess your documents to ensure they are truly accessible before they reach your customers.

Why make your information more accessible?

Did you know that 44% of Australians have low English literacy?

Creating your documents in Easy English makes your information easy to understand for people with low English literacy, including those from CALD backgrounds and elderly people. It helps by reducing stress and uncertainty through clear information, simple language, and meaningful images. It also provides benefits for your business or organisation, including:

  • Improved customer service
  • Increased customer engagement
  • Reduced risk of complaints
  • Positive public image
  • Reaching wider markets

Easy English in action

We work with businesses and organisations across a range of sectors to develop customer information in Easy English. Here are some recent examples of our best-practice Easy English conversions.

How Scope can help

Document translation

Do you have a brochure, website content, or other documents that you want to make more accessible? Our team of writers and speech pathologists can help you translate customer-facing documents into Easy English and plain language.


Want to produce your own accessible documents? Our trainers can deliver education and training both online and face-to-face. Or your team can learn anytime through Scope’s Accessible Information eLearning module.

The 2023 Accessible Information training dates are as follows:

Session 1February 27, March 1, March 39:30am to 11am
Session 2May 8, 10, 121pm to 2:30pm
Session 3August 14, 16, 189:30am to 11am
Session 4October 23, 25, 271pm to 2:30pm

There is three parts to each training session. Further information available here.

Focus groups

Not sure where to start? A focus group is a great way to identify your end users’ needs. We can facilitate accessible focus groups with our team of testers. With their lived experience of low English literacy, they are experts in helping you identify which documents or messages you should prioritise for your next translation project.

Make an enquiry

Want to know more? Please complete this form and we will be in touch.

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