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Below is a summary of Scope Australia’s website terms and conditions.

Scope website terms and conditions:

This website is owned and operated by Scope (Aust) Ltd ABN 63 004 280 871 (Scope, we or us).

This document sets out the Terms and Conditions “Terms” on which you may use, download, or link to the Scope website and use any content made available to you on the Scope website (Scope Website).

These Terms apply in addition to any other applicable terms, for example any additional Terms that may apply if you wish to make a donation or to buy goods from the Scope Website using the third party payment functionality accessible from the Scope Website.

By accessing and using the Scope Website, you will be treated as having accepted the Terms. The Terms constitute a legally binding agreement between you and Scope.

You warrant to us that you have the authority to enter into these Terms.

Changes to the terms

We may change these Terms from time to time. If we do so, we will post the changed Terms on the Scope Website, together with a notice on the homepage to notify you that the Terms have changed.

If you continue to use the Scope Website following a change to the Terms, you will be treated as having accepted that change.

Personal information and privacy

In order to use parts of the Scope Website, we may require you to provide us with personal information, such as your name and email address. If you do not provide us with this information, you may not be able to use the website and/or may not be able to access all of the functionality comprised in the website.

Any personal information you provide to us will be handled in accordance with the Scope Privacy Policy which is available on our website. Your information may be used for purpose for which it is collected (as communicated to you at the time of collection) and for the other permitted purposes set out in our Privacy Policy.

Information available on the Scope website

Scope Website provides general information about Scope’s services, products, resources and activities. If you would like to discuss how Scope can support you or a family member, please contact us to discuss your specific circumstances.

Please note that the information on the Scope Website is generic only. It does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person which are relevant to the correct diagnosis and treatment of any problem, condition, disease, injury, ailment or disorder. The information provided is not diagnostic or prescriptive. If you are seeking diagnostic or therapeutic advice specific to you or a family member, you should contact a suitably qualified professional.

Any products and services offered on the Scope Website and all prices displayed are subject to change without notice.

Links to other websites

The Scope Website may include links to third party websites. While we only link to sites we believe offer credible information, we cannot guarantee this information is correct, up-to-date or evidence-based.

We are not responsible for the contents of any linked website, or any link contained in a linked website, or any changes or updates to such websites.

These links are provided for convenience of reference only and are not intended as an endorsement by Scope of the organisation or individual operating the website.

Sites linking to the Scope website

Scope encourages links to its website(s), subject to the following criteria:

  • The appearance, position and other aspects of either the link or the host website may not be such as to damage or dilute the good reputation of Scope.
  • The appearance, position and other aspects of either the link or the host website may not create the false appearance that Scope is associated with or sponsors the host website.

Scope reserves the right to revoke its consent to the link at any time and is not responsible for information or materials contained on the host website.

Use of Scope website

The Scope Website its contents are subject to copyright under the laws of Australia and, through international treaties, other countries. The copyright in materials on this site and in the Scope Website as a whole is owned by Scope. The copyright in some materials incorporated within this Website is owned by third parties and used under licence by Scope.

You may view the Scope Website and its contents using your web browser and save an electronic copy, or print out a copy, of parts of the website solely for your own information, research or education, but only if you (a) do not modify the copy from how it appears the Scope Website, and (b) include the copyright notice “Scope (Aust) Ltd, 2001 – (2015) on the copy.

You must not otherwise exercise the copyright in the whole or any part of the Scope Website for any other purpose except as expressly permitted by statute or with Scope’s prior consent.

You must use the Scope Website in a responsible manner, and in compliance with all relevant laws, regulations, standards or codes.

You must not:

  • use the Scope Website to send, post, transmit or communicate any information or material that is unlawful, harmful (including any virus), threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, indecent or profane or that could constitute or encourage a breach of any law;
  • knowingly transmit any virus, worm, trojan horse or other disabling feature to or via the Scope Website.
  • use the Scope Website to send commercial, unsolicited or bulk electronic messages to anyone or in any other way which would constitute an infringement of the Spam Act 2003 (Cth).
  • use the Scope Website other than for its intended purpose and in accordance with its intended operation. In particular, you must not tamper with, modify, amend, disable, manipulate, reverse engineer, decompile, distort or enhance all or any part of the Scope Website; or
  • attempt to do, or permit another person to do, any of the above acts.
We may review, edit or delete any information or material you or others send or communicate using the Scope Website, but are not obliged to do so.

Access to the Scope website

We may withdraw, disable (temporarily or permanently), suspend or terminate access to, modify or vary the Scope Website at any time, without notice to you, including if technical problems, irregularities or misuse occurs.

Making a donation or online purchase

You can donate to Scope or make a purchase from the Scope shop via the website.

In order to donate or make a purchase, you will be directed to a secure payment gateway.

Your donation / purchase details, personal details and credit card details for payment will be collected and used in accordance with Scope’s Privacy Policy

Regular Giving through a Direct Debit Pledge Request

If you agree to a Direct Debit Pledge the following Terms apply:

a. Drawing arrangements:

  • We will advise you, in writing, the details of our Direct Debit pledge drawing arrangements [amount; frequency; commencement date] at least 7 days prior to the first drawing.
  • Where the due date falls on a non business day, we will draw the amount on the next business day. We will not change the amount of frequency of drawing arrangements without your prior approval.
  • We reserve the right to cancel the Direct Debit Pledge drawing arrangements if three of more drawings are returned unpaid by your nominated Financial Institution and to arrange with you an alternate payment method.
  • We will keep all information pertaining to your nominated account at the Financial Institution, private and confidential.

b. Your rights:

  • You may terminate the Direct Debit Pledge drawing arrangements at any time by giving written notice to us. Such notice should be received by us at least 14 days prior to the next due date.
  • You may request change to the drawing amount and/or frequency of the Direct Debit pledge by contacting us and advising your requirements no less than 14 days prior to the next due date.
  • Where you consider that a drawing has been initiated incorrectly [outside the Direct Debit Pledge arrangements] you may take the matter up directly with us or your nominated financial institution.

c. Your responsibilities:

  • It is your responsibility to ensure that sufficient funds are available in the nominated account to meet a drawing on its due date.
  • It is your responsibility to pay any fees associated with your Direct Debit or any costs if the Direct Debit is not honoured.
  • It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to the account signing instructions held by the Financial Institution where the account is based.
  • It is your responsibility to advise us if the account nominated by you to receive the Direct Debit Pledge drawings is transferred or closed.
  • The cost of delivery of Scope products or merchandise purchased by you will be calculated at the time the product is ordered, and will be incorporated into the final price of the product.
  • All prices quoted on the Scope Website are in Australian Dollars.

In order for Scope to deliver to you a tax receipt for products that you have ordered, you will need to provide Scope with your postal address. Scope will not provide you with a tax receipt recognising your donation, products or merchandise you have ordered until payment has been processed and actually received by Scope.

Refund Policy

Scope (Aust) Ltd cannot provide refunds for change of mind regarding your donation. If a donation is refunded, the associated tax receipt issued is no longer valid.

Scope will refund a donation if:

  • there was an error made by Scope or one of our staff
  • a wrong donation amount was entered
  • there was a system error

No warranties or representations

The Scope Website is made available “as is”. As such, we do not give any warranties or make any representation in relation to any part of the Scope Website. In particular, we do not warrant or represent that the Scope Website is free from defects, or that it will be available at any time for your install, download, link to or use, or that it will be compatible with other applications, programs, hardware or services (such as your mobile device, or your PC).

We also expressly exclude from these Terms (to the extent permitted by law) all warranties or conditions which may otherwise be implied by law, custom or conduct (Implied Terms).

If any Implied Terms cannot be excluded but our liability for a breach of such terms can be limited, we limit our liability to you to (at our sole election) re-supplying the relevant part of the Scope Website, or the cost of re-supply.

Your liability to us

You indemnify us, our related bodies corporate, and each of our directors, officers, employees and other representatives, from any loss, damage, costs or expenses (including legal expenses on a full indemnity basis) we or they suffer or incur as a result of any breach of these Terms by you or your representatives, including any use of the Scope Website which is not in accordance with these Terms.

Our liability to you

We do not accept liability for any loss or damage you suffer as a result of using the Scope Website or any part of it, except to the extent that we are required by law to do so, such as State or Territory fair trading legislation and the Australian Consumer Law.

In particular, except to the extent required by law, we do not accept, and specifically exclude, liability for any business losses, or losses of data or profits, or any other direct, indirect or consequential loss or damage, which you may suffer in connection with our supply, non-supply or defective supply of the Scope Website (or any part of it) or in connection with your use of Scope Website (or any part of it).


If any of the Terms are invalid, unenforceable or illegal in a particular jurisdiction, that term will be struck out for that jurisdiction only and the remaining terms will remain in full force.

The Terms are legally binding and are governed by Victorian law. The Victorian courts (and the courts of appeal from them) have non-exclusive jurisdiction to resolve any disputes arising under or in connection with the Terms.