Scope is committed to providing positive service delivery to its clients. All feedback, compliments and complaints from our clients is valued. This provides Scope with an opportunity to review and improve its services and systems.
We want to know from you if there is something you love or want us to improve about our services so we can make them better. We are committed to acknowledging complaints received within 24 hours and strive to reach a resolution that keeps you involved in every decision made.
At Scope, complaints are resolved in a fair, efficient and timely manner. You may send your feedback or complaint without providing your name. However, it does assist us to have this information in order to ask for more information if needed.
You can provide feedback in several ways, which are outlined here.