Did you know that 1 in 7 Australians will experience a communication difficulty at some point in their lives?
When businesses and services are communication accessible, people with communication difficulties are understood, and have successful and respectful interactions.
Communication Access means that everyone can get their message across, no matter how they communicate. Good communication is good business.
Communication Access: Helping you become communication accessible
We can assist you to be communication accessible. Our team includes people with lived experience of communication difficulties, who provide firsthand insights.
We deliver customised training, communication tools and resources to enable your staff to have the knowledge, skills, and confidence to communicate with all customers.
Become a leader in access and inclusion! Get accredited with the internationally recognised Communication Access Symbol. You will be promoted as an accessible and inclusive business or service through our directory of Communication Accessible Places.
When you see this symbol, it means that the business or service you are visiting is communication accessible:
- Staff are welcoming and treat everyone with dignity and respect
- Staff are able to communicate successfully with people with communication difficulties
- Communication tools are available to help people get their message across and understand what people are telling them
The Communication Access Symbol is endorsed nationally and internationally. Click here for our full list of official endorsements.
Why is Communication Access so important?
- Communication is a basic human right
- 1.2 million people in Australia with a communication disability face exclusion in their communities
- 1 in 7 people living in Australia will experience a communication difficulty in their lifetime
- Communication Access enables people with communication difficulties to access your goods and services
- It helps attract and retain staff
- Increased employee job satisfaction
- Contributes to Corporate Social Responsibility and greater social impact
- Builds public trust
- Improves customer experience
- Increases sales and customer loyalty
