On 15 July 2025, Scope (Aust) received compliance notices from the NDIS Quality and Safeguards Commission outlining areas for improvement in some of our Supported Independent Living (SIL) services.
The notices relate to specific systems and processes which are designed to improve consistency, governance and documentation. These are important matters, many of which we had identified and started addressing through our regular internal reviews. The matter does not relate in any way to the activities of our people, who do an amazing job day-in, day-out supporting our clients and their families.
The work we’ve been undertaking includes:
We continue to work closely with the NDIS Commission and we’re on track to address the matters raised within the relevant timeframe. We are committed as always to keep delivering to the high standards set by the NDIS Commission, and those we set for ourselves.
We thank our clients, families, and partners for their ongoing support as we continue this work.
Be alert: It has come to our attention that some people have recently received phishing emails or text messages from people claiming to be from Scope or employees of Scope asking people for personal information and requesting the purchase of gift cards.
People with communication disabilities can more easily access services offered by the Victorian Legal Services Board and Commissioner (VLSB+C), which is now accredited with the internationally-recognised Communication Access Symbol from disability services provider Scope.
Safer Internet Day is a timely reminder of the importance of equipping young people with the knowledge and skills they need to navigate the online world safely and for Courtney King, a Sexuality and Relationships Educator at Rubix Support, this is a constant concern.
